FREQUENTLY ASKED QUESTIONS

Last update : 18 August 2016

Do you track who download what?

All requests are anonymous, we DO NOT track who download what. Privacy is a key aspect of this web appliccation.

Does it work on YouTube, Vimeo, DailyMotion,...?

Yes, yes, and yes in short it work everywhere, paste an URL and it will find the video and download it.

What is the difference between Download Video and Download MP3?

Download mp3, get you the sound only from a video, so you can listen to it on your favorite device. Download video is the video downloaded in the best format so it could be watch on any device.

I have put a youtube playlist and got only one video?

Playlist are for now limited to one video, if you think this features is useful just tweet us and if we receive enough tweet we will add it.

I have put a playlist and got only one video?

Playlist are for now limited to one video, if you think this features is useful just tweet us and if we receive enough tweet we will add it.

Why do I get sometimes a zip file and sometimes directly a file?

This is based on the number of video we find for a given URL. If we find only one video, you get a file, if we find more than one video you get a zip file.

Why it is better than a browser extension?

1. You are anonymous when you download the video using our service.

2. Browser extension doesn't support converting video to optimized mp3, converting video to optimized mp4.

3. Browser extenstion are usually restricted to specific video site, here you can download video from any site.

4. Faster than any browser extension.

5. Work on all devices : phone, tablet, computer, ... You only need a web browser.

Does it work on mobile phone?

For apple : iphone,ipad you will need an app like idownloader in order to be able to download the file. Any android system will work out of the box including phone an tablet.

What video file format do you support?

We support all the most common used video format on the Internet.

What is the resolution of the downloaded video?

We always download the best resolution of a video.

It doesnt work?

Simply, use our CONTACT US page or contact us via twitter @VideoCyborg , with an example URL that doesns't work and we will get back to you.

What doest it mean "URL is not valid"?

This mean that the link you put in the input box is not correct. Usually just copy the link between tab in your browser. Please see below for example of valid URL :

Do you support the download of image?

No,for this please go to Image Cyborg

Any others questions?

Please use our CONTACT US page.